The Hilton Hotels credit card scandal: how to handle a data breach Data breaches are a serious issue that many organizations have had to address. Most manage to prevent them, some end up in both a legal and reputational ‘hot water’. Like it or not, consumers have come to expect 100% protection of their privacy…
Welcome to May, otherwise known in 2020 as Jumanji level 5. As we head into the month six of the pandemic, I’m wondering where you’re at in terms of settling into the ‘new normal’ and what steps you’re taking to prepare for what’s to come. The standard Crisis and Emergency Risk Communication Lifecycle consists of five…
Leadership Communications During COVID-19 At the time of this writing, there are more than 2.5 million cases of COVID-19 worldwide and nearly 186,000 deaths. In North America, there are more than 903,000 cases and 50,000 deaths and those numbers are increasing each day. “There is no precedent in our modern era for the disruption…
The Orlando nightclub shooting in 2016 was a tragedy that touched people across the globe. Heather Fagan, City of Orlando; Kena Lewis, Orlando Health; and, Michelle Guido, Orlando Police put together a timeline of events, communications actions taken short and long-term, and lessons learned. Download this presentation, provided courtesy of the Ottawa Police Department, here.
When Municipal Decisions Cause Major Public Backlash – A City of Vaughan Case Study The City of Vaughan recently faced significant backlash over their decisions to abruptly pull an event permit and instead of being praised for putting the safety of residents first, were criticized and accused of racism. Carnival Kingdom was to take place…
Communicating Big Data: How to Create Story-Driven Infographics There is no better way to blend data, style, and content than with a well-crafted infographic. We live in the age of Big Data and it’s important as communicators we keep that in mind when conveying information to our audiences. While Big Data provides us with new…
The Top Five Questions Organizational Leaders Should Ask their Communications Managers Whether you are the CAO of a municipality, the ED of a major non-profit, or the CEO of a corporation, the leaders in every organization recognize the need for strategic, effective, and measurable communications. Hopefully, you have trained and capable communications professionals leading the…